Lenovo creates innovative and reliable technology that is recognized throughout the world. But unpredictable things can happen even with the most reliable devices. Usually, this happens at the classic “most inopportune moment.” It’s the height of your work week, and you need to solve problems very quickly - hold a video conference, present a project to a client, or urgently prepare a report. Even if the laptop is at home, being left without your favorite TV series and the latest review on YouTube or missing a raid is unpleasant. You no longer need to urgently run to the service center or call a computer geek friend for a visit. A significant part of the problems arise due to the fact that the installed programs do not “match the characters” with the operating system and drivers, but this can be fixed.
Thanks to a tool from Lenovo for your devices, you can remotely and independently diagnose and even solve many situations without the help of Service Center employees. The tool is suitable for ThinkPad, Legion, YOGA and ideapad. Let's get started.
Preparation. Do it right
To get started, go to the Lenovo support site. Use Chrome, Opera or Mozilla Firefox browsers for this.
Next, run diagnostics with the “System Administrator” access level. On the main page, click “ Discover your product ”.
Give permission to install the Lenovo Service Bridge (LSB) program.
After this, the site will show information about your laptop or PC: model, serial number, warranty status. In this window, click “ Try our new tool: 3-step solution .”
On the diagnostic start page, where the system should have redirected you, you come to the first step.
Lenovo Utility, what is this program and is it necessary or should I remove it?
Hello everyone, Lenovo Utility is proprietary software for laptops from Lenovo and usually it should come with the laptop, well, in a box with instructions and papers. Well, I think that's exactly how it goes, on disk. I downloaded Lenovo Utility to check what it is. So I started installing and noticed that something was being installed there and in the path, well, where it was installed, then in this path there was the word drivers. This means that Lenovo Utility is not just proprietary software, but also drivers. Therefore, it is hardly worth deleting this program
After installation, I was prompted to reboot. So, after rebooting, I look - there is nothing, that is, I don’t see any new program, there’s nothing in the Start menu, there’s nothing on the desktop either.
So I started digging. I looked on drive C for everything that mentioned the word Lenovo and this is what I found:
As you can see, the Lenovo folder appeared in Program Files and in Program Files (x86), but in x86, the Lenovo folder was empty, probably because I have a 64-bit system. And in the one without x86, then there, in the Lenovo folder, there was a LenovoUtility folder, inside of which this was what was:
That is, there were several executable files, but no matter what I tried to run, nothing started. This is probably due to the fact that my computer is not Lenovo at all, well, I’m already silent that it’s not a laptop at all. That is, I have no chance to see live what kind of program this is.
By the way, if you have this program, then it is also in startup. Here, hold down Win + R, write msconfig there and click OK. In the window that appears, on the Startup tab, you will see the Lenovo Utility entry:
Of course, you can uncheck the box so that the Lenovo Utility software does not start when you turn on the computer...
But I didn’t just leave it like that, I have to write what it is all about. I did some research on the Internet about what Lenovo Utility program is and this is what I found out.
So what could this even be? So, after scouring the Internet, I came to the conclusion that there is no information about Lenovo Utility at all
What do I think about this? Most likely this is software that is necessary for the laptop to function properly, namely its touchpad, hot keys, backlight adjustment, and most likely these Lenovo Utilities also contain drivers. Therefore, when uninstalling this software, you may have problems, some device may stop working or will not work correctly.
Maybe you have a utility for updating Lenovo drivers, this is what it looks like (yours may be different, it depends on the version):
Or maybe some newfangled proprietary Lenovo software like this:
By the way, here’s how the remaining charge is conveniently displayed:
You may also have Lenovo Solution Center:
This is a program for viewing the hardware of a laptop and for contacting support; it also has other functions.
Lenovo laptops often come with a program like REACHit.
What can be concluded? I would not remove these utilities from Lenovo, it is better to disable what you do not need, I mean disable it in autoloader. How to get there, I already wrote above. Just uncheck anything you don't like. If there are problems, then put the checkboxes back and that’s it, it’s not difficult to return everything as it was.
The whole problem is that, as I already wrote, if you uninstall Lenovo Utility, then there is a risk that you will also uninstall the drivers. And go know what drivers you have, how many devices you have, not all of them support Windows without drivers. Well, for example, you have some kind of cool network card in your laptop, a Lenovo branded card. If you accidentally delete the drivers for this card, there is a chance that it will not work. And without a network card you will not have any Internet, well, I hope you understand how important drivers are
Well, guys, that's all, sorry if I wrote something wrong, but I hope that this information was at least a little useful to you. Good luck
To home! unknown programs 08/05/2016
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Lenovo used a little-known Windows feature to install uninstallable software on its laptops
Forum users on the Ars Technica and Hacker News sites were the first to notice the strange software in Lenovo laptops. As one of them noted, a few weeks ago he discovered a program called OneKey Optimizer in a computer purchased from a Chinese manufacturer.
The owner of the device found out that the program was installed on the PC through the Lenovo Service Engine. Formally, it was intended to “improve performance, update drivers and scan junk files.”
At the same time, the software could send to . Despite the fact that such data is usually anonymous, the presence of unknown software alerted the laptop owner. The manufacturer has not reported anywhere about the existence of this program and its functions.
After conducting a series of tests, the user realized that he could not get rid of OneKey Optimizer on his own. What surprised him even more was that the program automatically “returned” to the laptop even after a complete reinstallation of the operating system.
The user tried to install one of the versions of Windows 8 on a “clean” Lenovo computer from a boot DVD with Wi-Fi turned off. Despite the lack of network access, OneKey Optimizer reappeared on his laptop. Further attempts to remove the program manually did not lead to success - with each reboot, the “built-in” software was back on the PC.
As The Next Web was able to find out, the mechanism for installing such non-removable elements on laptops was actually “sanctioned” by Microsoft back in 2011. Then the company introduced a technique called Windows Platform Binary Table.
The essence of the Windows Platform Binary Table was to allow computer hardware manufacturers to install their own “mission-critical” software into Windows devices and restore it to the system every time, even after a complete reinstallation of the OS on a “clean” PC.
In July, the work of the Windows Platform Binary Table was slightly changed by the developers. Users now have the ability to manually disable the re-installation of programs hidden from them, such as OneKey Optimizer. However, in reality it is still impossible to know that such a possibility exists without conducting a special check.
According to The Next Web, the problem with the uninstallable program affects owners of Lenovo Flex 2 Pro-15/Edge 15, Flex 3-1470/1570/1120, G40-80/G50-80/G50-80, Yoga 3 14, Yoga 3 models 11, Y40-80, Z41-70/Z51-70, as well as a number of other devices from the Chinese company.
Lenovo representatives, in response to a request from The Next Web journalists, only redirected them to their own message about eliminating vulnerabilities in the Lenovo Service Engine, dated July. Microsoft did not comment on the situation.
Currently, you can get rid of OneKey Optimizer yourself only using a special Lenovo utility, available for download from the company’s official website.
Lenovo system interface foundation what is it
Lenovo Service Engine will recover even after reinstalling the operating system
Many companies that produce computers or smartphones practice installing their own software, which not everyone needs.
And removing such programs is not always easy. As it became known, Lenovo installs a special utility, Lenovo Service Engine, on its PCs. No malicious code was found in this software. According to the company, the program helps optimize the PC, keeps drivers up to date, and so on.
Hello everyone, Lenovo Utility is proprietary software for laptops from Lenovo and usually it should come with the laptop, well, in a box with instructions and papers. Well, I think that's exactly how it goes, on disk. I downloaded Lenovo Utility to check what it is. So I started installing and noticed that something was being installed there and in the path, well, where it was installed, then in this path there was the word drivers. This means that Lenovo Utility is not just proprietary software, but also drivers. Therefore, it is hardly worth deleting this program
After installation, I was prompted to reboot. So, after rebooting, I look - there is nothing, that is, I don’t see any new program, there’s nothing in the Start menu, there’s nothing on the desktop either.
So I started digging. I looked on drive C for everything that mentioned the word Lenovo and this is what I found:
As you can see, the Lenovo folder appeared in Program Files and in Program Files (x86), but in x86, the Lenovo folder was empty, probably because I have a 64-bit system. And in the one without x86, then there, in the Lenovo folder, there was a LenovoUtility folder, inside of which this was what was:
Usage
The program does not “recognize” mobile devices that operate via Wi-Fi or Bluetooth.
Use a USB cable and connect your smartphone to synchronize your computer and mobile device. Before connecting, be sure to download USB drivers - they provide access to the device. These drivers are in the archive with the software. After successful “recognition” of the smartphone, on the main screen of the manager you will see all the data about it. The program contains information about the device model and the amount of remaining memory.
On smartphones with the All Share function, you broadcast the picture from its screen to the computer screen. If necessary, take a screenshot of the screen and save it to your computer.
The manager provides sorting and full data management, dividing all information into sections. It divides content into categories: videos, music and pictures. Popular file formats can be viewed in an additional window. If necessary, you can upload files using the usual “drag and drop”.
CCSDK.exe file information
The process known as CCSDK belongs to software CCSDK or CCSDK Customer Engagement Service by Lenovo (www.lenovo.com) or Lenovo (Beijing) (www.lenovo.com.cn).
Description: CCSDK.exe is not essential for Windows. The CCSDK.exe file is located in the C:Program Files subfolder. The following file sizes are known for Windows 10/8/7/XP 592,880 bytes (40% of all cases), 650,680 bytes and 5 more options. The service name is CCSDK. There is no more detailed description of the program. The process has no visible window. This is a file signed by Verisign. A digital signature has been provided. This is not a Windows file. CCSDK.exe is capable of monitoring applications. Therefore the technical reliability rating is 37% dangerous
. It is possible to uninstall the CCSDK or CCSDK Customer Engagement Service software, update it, or ask the software vendor for assistance. Go to www.lenovo.com to update it, go to www.lenovo.com to contact the supplier, or CCSDK or CCSDK Customer Engagement Service in Windows Control Panel (Programs and Features) to uninstall.
Important: Some malware camouflages itself as CCSDK.exe, especially if it is located in the c:windows or c:windowssystem32 directory. Therefore, you should check the CCSDK.exe file on your PC to see if it is a threat. We recommend Security Task Manager to check the security of your computer.
